Returns & complaints
You have 21 days to cancel, and if you regret a purchase, simply return the items to us in their original packaging, unused and undamaged. Then we will refund your payment for the item.
Unpacked underwear and socks made of hygienic reasons not return.
Refund of payment is usually within 2-3 days after we receive the product as described above. When returning, please first contact us. mail or phone to get a returnr. When returning indoors withdrawal pay you shipping costs.
Unless otherwise stated, you have 2 year warranty on products purchased from us. When a fault within the warranty period, or which is damaged or defective upon receipt, please immediately contact us. mail or phone. Upon submittal of product complaints must attach a copy of the invoice and brief description of error / defect.
When we receive the product, we will within 3-5 working days notify promotional email about whether the product will be replaced with a new product, or whether it can be repaired.
Never send anything back without prior agreement. We reserve the right to refuse delivery of any product that is returned without an agreement.